Terms and Conditions

ADVENTURE GEAR GALAXY are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. We aim to beat ANY genuine UK price, if you see one of our products cheaper elsewhere contact us on +85296825892 or email the team at info@adventures-travel.com.

Our Contact details:

3-4 Hanoi Rd Unit B-C 5/F, Century House Tsim Sha Tsui, Kowloon, Hong Kong, 999077
Phone: +85296825892

Email: info@adventures-travel.com

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ at the top of the page and you will be asked for a few details that we need to be able to complete the order.

If you are shopping in the UK, place your order through our one of our integrated SSL companies, Sagepay or Paypal. This ensures safe online shopping with protecting your details from fraud. Alternatively you can submit your order over our telephone processing system between the hours of 9am – 5pm, Monday – Friday.We will send you a payment link by email to pay securely for your order(We cannot take Card payments by phone as this is not encrypted). When paying via credit or debit card for goods, you will be entering your card information directly onto Sagepay’s website via a secure iFrame, therefore we never hold your card details or have any access to them. Our website is fully PCI DSS compliant, and we scan our site for malware every hour using an external digital agency.

We accept Visa, Mastercard, Visa Electron, and all credit and debit cards including American Express & Googlepay. You may send your credit card information via phone or over the Internet via the secure Sagepay iFrame. All products on our site are in stock and ready for despatch, if not this will be clearly illustrated.

Once you have placed an order, you have a contract with us as an online retailer, this contract is completed upon delivery of goods to your possession.

Short Delivery or Incorrect goods

Our packing system has a triple checking system to avoid mistakes but we do pack hundreds of orders every day and from time to time, mistakes do occur. In this case, all we ask is that you inform us no later than 5 days of receipt of your goods. We will collect the goods at no cost to you and once we receive the goods back, we’ll deliver the correct goods. If you decide that you would like to cancel your order in the meantime, please contact us and we will collect the order at no cost to you. We only ask that you contact us first so that we can arrange the return.


If you wish to send any goods back to us yourself rather than us picking them up, please let us have the receipt for the postal charges but take into account that we will only refund up to a maximum of £6.00. Also please bear in mind that we will not accept any returns unless they have been booked in over the telephone: +85296825892.

Pricing Discrepancies & Voucher Codes

Occasionally, we may make a pricing error on our website, when this happens we may refuse to send the goods and refund your account immediately. We are well within our rights to do so as the contract between us is not completed until we send the goods to your location. However, rest assured, unless the pricing error is untenable (i.e: we are out of pocket £5.99 instead of £599) then we will complete the order regardless.

During discount sales, any voucher codes are void and cannot be used to gain extra discounts.

Leaving Parcels Without A Signature

All deliveries must be signed for, you could leave your parcel with a neighbour or with a trusted friend if you are not home. This can be specified in your delivery address.

Any note allowing the driver to leave the parcel in an unsecure area without a signature is done so at your discretion. We will not be liable if the parcel is left without a signature.


Tax Charges
For orders made from the UK, 20% VAT is added. Our prices reflect the VAT charges, so there will be no extra tax charges on any order you place, the price you see on screen is the price you pay.

Guarantee

We guarantee your satisfaction. if you have merely changed your mind and do not want the products then we ask you return them at your own cost. We can arrange collection at a fee of £10 per box for packages up to 30kg in weight, anything over 30kg such as a 50kg Tent we will provide a quote from our Couriers..

Reaching Us


If you need to reach us, please email us using the link on the store page, alternatively, you can call on +85296825892 or write to us at:

ADVENTURES TRAVEL
3-4 Hanoi Rd Unit B-C 5/F, Century House Tsim Sha Tsui, Kowloon, Hong Kong, 999077

We are open between the hours of:
Mon – Fri 9am – 5pm

WEEE Recycling

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items.

post to;

Adventures Travel
3-4 Hanoi Rd Unit B-C 5/F, Century House Tsim Sha Tsui, Kowloon, Hong Kong, 999077
Phone: +85296825892

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

*Consumer Rights Act 2015

For Distance (online & Mail Order) Selling:

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Further Information on current regulation can be found here https://www.which.co.uk/consumer-rights/l/returns-and-refunds